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Need help? 

  1. Visit individual X Rocker® product pages to view product information and download manuals.
  2. Need more help? Email service@xrockernation.co.uk.

Support information

  • The technical support office in the UK is open between 9am and 5pm (GMT) weekdays.
  • Please allow up to 7 working days for a response to your query.
  • Our response team will vary on busier periods such as for bank holidays and public holidays such as Christmas, and depending on staff availability when attending events. 
  • We will endeavour to respond to your issue within 7 days, however further investigation may be required, and we aim to resolve your problem within 10 working days. Sometimes, we may take longer, however, we aim to resolve all complaints within 28 days. 
  • Customers MUST provide a valid proof of purchase to receive replacement parts. 
  • X Rocker UK can only provide support for products purchased from the UK/EU respectively.

To avoid delays and to facilitate quicker responses. Please make sure to include your full address and proof of purchase with your email. We are only able to send replacement parts with these available.

Please also make use of our FAQ and instruction manual sections on our website to assist with any queries. We also have connection help videos available at Youtube that are aimed to assist you with any connection queries you may have.

 

(Need help in the US? Call 1-866-969-2603 anytime between 7:00 a.m. and 3:30 p.m. (CST) Monday through Friday to speak to an X Rocker® support staff member in North America.)

Get in touch!

  • The X Rocker model number can be found on the front page of the instruction manual or on the label when the chair is folded.