As we all adjust to a whole new way of living and working, we want you to know we're committed to doing all we can to keep both our staff and customers safe.
X Rocker UK (xrockeruk.com) is open, and we're working hard to ensure deliveries can run safely for our valued customers, warehouse staff and delivery partners. To complete this, we've enforced measures to keep our warehouse staff safe, including heightened hygiene practices, and social distancing of at least 2 metres.
We're doing everything we can to get your order to you as quickly as possible, but due to both ours and our delivery partners increased safety measures, delivery may take longer than usual. We hope you understand!
Please allow up to 5-7 working days for delivery from the date of dispatch during this difficult period.
Shipping within the United Kingdom
We offer FREE standard delivery throughout the UK (some postcode restrictions may apply depending on the type of product, please check product pages to see if restrictions apply) via a third party courier service. Delivery times may vary based on your location, the time/date in which the order was placed, adverse weather conditions and various other factors.
- All X Rocker products will be shipped FREE of charge.
- Shipping time applies from the date of dispatch, not from the date of purchase.
- Delivery may take up to 5-10 working days depending on the item, courier and time/date of purchase.
- If your item is for pre-order, dispatch and delivery times will apply from the date of product release as stated on the product page at the time of purchasing.
- Please note we do NOT offer or guarantee next day delivery. We aim to pack and dispatch your order ASAP, however larger 2-man items may take up to 5-7 working days for dispatch, and a further 7-10 working days for delivery. More details can be found on the relevant product page.
- Our third party courier services are provided on a Monday-Friday basis, and a signature will be required upon delivery. It is at the courier’s discretion if they wish to attempt weekend delivery, and therefore we cannot account for this.
- For smaller / 1-MAN items, your item will be delivered by Yodel using a standard shipping service.
- For larger / 2-MAN items e.g. beds, your item will be delivered by BJS Home Delivery. The courier will be in touch with you via SMS / email to arrange a suitable delivery date. Please note, you must confirm your delivery date with the carrier directly or else they will not attempt delivery.
- For National Bank Holidays, please allow an additional day for your order to be processed due to staff availability.
- Multi-item orders or bundles may be shipped separately, and are not guaranteed to be delivered at the same time, or by the same carrier.
- Please note, your item arrives in packaging that reveals what’s inside and cannot be hidden. If this is a gift, please consider shipping to a different address.
- If you have a query about your delivery, please contact our Customer Service team using our dedicated support form.
Unfortunately, X Rocker UK does not currently ship internationally. However, our products are available globally through various international retailers and partnerships.
Please note, we do NOT accept orders with delivery to 'virtual addresses' or third party global couriers for international shipment.